Select the profile that best describes you to personalize your experience and help you quickly find what you’re looking for.
Educational institutions, directors, administration, etc.
Bookstores, shopping centers, distributors.
Parents and guardians of students.
Public Administration, collaborators, etc.
Read through our most frequently asked questions for your profile:
Use the form available at the end of this FAQ section and select the option “Commercial Assistance,” along with your province, postal code, and the educational institution you belong to. If you don’t find your institution, you can select “Other” and enter the name of your institution in the description of your inquiry. We will get in touch with you personally as soon as possible.
Our methods are fully aligned with the current education law. We ensure compliance with all regulations and educational requirements to provide high-quality learning. If you would like more detailed information, you can select the reason “Product/Book Information” on the form, and we will provide you with any additional details you need.
You can view samples of our products at https://edupack.santillana.es/, allowing us to minimize the environmental impact of printing physical samples on paper. However, if you still need a physical copy of the material, you can request it through the form at the end of this FAQ section. Select the option “Material Request,” and the Santillana commercial delegation that serves your institution will get in touch with you.
As a customer, you have free access to all guides, answer keys, lesson plans, and other teacher resources available in the “Library” section of our loyalty program, e-vocación. If you haven't registered yet and already use our projects, you can easily do so through our website: https://www.e-vocacion.es/.
If you're not yet a customer, you can contact our commercial department through the form at the end of this FAQ section. Select the option “Commercial Assistance to learn more about our materials and the services Santillana offers you.
To become part of our loyalty program, register at https://www.e-vocacion.es/ and explore all the free services and materials that Santillana provides for educators. When you're with Santillana, e-vocación is where you belong!
You may have registered previously and forgotten your password. Before attempting to register again, try recovering your password by accessing e-vocación (https://www.e-vocacion.es/) and clicking on “Forgot your login details?” on the main page. It is also possible that your data is still being validated, and you may need to wait for the confirmation email to access your account. Additionally, the email might have been sent to your “Spam” or junk folder.
Your e-vocación login credentials are your national ID number (DNI) and the password you used during registration. If you don’t remember it, you can reset it by accessing e-vocación (https://www.e-vocacion.es/) and clicking on “Forgot your login details?” on the main page.
No, it is not updated automatically. To update your details, you need to edit your profile at https://www.e-vocacion.es/. From “View My Personal Area,” select your new institution and remember to update the subjects and courses you need access to. Keep in mind that you must be working with our projects to continue to access the resources.
If you are a teacher using Santillana materials, you have access to all the necessary resources for your daily work at https://www.e-vocacion.es/, the exclusive community for Santillana teachers. To register for our program, you must be a user of our educational projects and sign up by clicking on the Register button (located in the top right corner of the e-vocación website). Additionally, you can find more detailed FAQs about e-vocación directly on the program's website.
You can access AV4 online at https://av.santillana.es/. You will need to:
If you need to access content offline, you can download the Aula Virtual 4 Offline application from https://santillana.es/descargas-aula-virtual l or through digital stores: Play Store (Android) / Apple Store (iOS, MacOS) / Download Server (Linux – Abalinex, LinEx, EducAndOS –, Windows, ChromeOS).
In both cases, whether using the online platform or the AV4 Offline application, you must log in at least once to the online platform after creating your account.
Yes, you can access Santillana’s resources with the Aula Virtual 4 User Guide according to each regional publisher:
You can add new books to your AV4 library using a license. Check that the license(s) have been issued for the same school you are associated with in your e-vocación account. If this is not the case, you will need to create a new AV4 account to use licenses from another school.
To activate your AV4 account, go to the AV4 online website at https://av.santillana.es/, select the “Enter” option on the main screen, and then choose “Haven't activated your account yet?” on the next screen.
To check if your license is already registered, select the option to create an account and enter the license provided to you. Depending on the verification results, the license will either be registered or not, based on the required conditions:
• Registered license: A message will appear stating, “The provided license is already in use.”
• Unregistered license: If, after entering the license and user details, an error message saying 'Error registering the license' is displayed, the license is not registered. If entering the password allows you to proceed to fill in your first and last name, the license is unregistered.
To continue with the account activation process, after verifying the license status, a window will appear where you must enter the license, password, and email address twice. The email address cannot be copied—it must be typed manually to avoid errors during activation.
Finally, you will receive an email in the inbox of the address you provided during registration (check your “Spam” or junk folder if it is not in your inbox). Click the link in the email to complete the activation, and you will be able to access your account.
Since 2024, this option has been available in AV4 (https://av.santillana.es/). It can be carried out by the school's ICT coordinator or by submitting a request through the form, selecting the inquiry reason “Digital Technical Support,” the digital product “Aula Virtual 4 (AV4),” and the section where the issue occurs: “Bulk User Registration.” At any time, you can request more information about the process from the Santillana commercial delegate assigned to your school.
Yes, each student must use an email address for privacy and security reasons. The email ensures two-factor registration and user authentication, helping to prevent identity fraud by serving as a confirmation method for every registration or modification.
When you log in to AV4, you will directly access your library, where the digital books assigned to your account will be displayed.
In the AV4 Offline application, to view and work with the books without an internet connection, you must download them. In the library, books that have not been downloaded appear inactive, with their cover in black and white. Once the download is complete, the book becomes active, and its cover is displayed in color.
To download a book in AV4 Offline, you can do so through the “Download Options” icon located beneath the inactive book cover in your library. Several download types are available:
To access this platform, you must be using a digital book at the grade 5 or 6 primary level for one of the following subjects: Mathematics, Language, Natural Science, Social Science or Scientific Knowledge. The activities are based on the content of the series “Construyendo Mundos”, but you can also access content if you have another series for one of the above mentioned subjects.
To access BINGEL, you must first acess AV4 https://av.santillana.es/. Once you are logged in to AV4, in the section “Applications”, you will find the BINGEL icon.
¡Eureka! is a platform created by Santillana that you can use to design your own content for children aged 0 to 6 years old. You can make worksheets, send them to print, and make digital resources for your interactive whiteboard.
To access Eureka, create an account at https://eureka.santillana.es/, choosing the option “Create an account”, which you will find at the bottom of the page in the section “Your account”. You can also create an account by clicking on “Sign In” at the top of the page, followed by “Don’t have an account? Create one here”.
Once you have created your account, you will have access only to digital material in the section "I found it" (where you will see sample worksheets created by Santillana). In order to access "Let’s Create" (where you can make your own worksheets) you will need a subscription. To apply for a subscription, complete the form further down the page, choosing the option “Digital Tech Support”, the product “Eureka”, and the section “Access / Register / Activate User Account”. Our Santillana Help Team will send you an email with instructions so you can begin to use Eureka.
Currently, integration with the educational administration tool has not been developed. Nevertheless, we continue working to improve the usability of our tools and to make teachers’ daily tasks easier. If you need more information about Clickedu, we encourage you to visit their website and user support section: https://support.clickedu.eu/es/support/home.
If you are a teacher and registered with e-vocación, you can make your purchases in the “Mi Recreo” section during the textbook campaign. If you are not registered, you can make your purchases at clientes.santillana.es in the “Profesorado” section.
In both cases, the purchased books will be sent to the school where you teach. When accessing the store, you will be able to verify your school's details. If you wish to modify this information and have logged in through e-vocación, you must update your data in your account.
A maximum of two orders per course is allowed, with a limit of two units per ISBN
If you have previously purchased books directly from our publishing house and have a customer account, please send us the form located below this FAQ section. Select the option “Purchase material” and provide your account number, along with the titles and quantities you need—preferably identifying the books with their ISBN or EAN.
If you do not yet have a customer account, please submit the form selecting the option “Commercial Assistance”, and a member of our commercial team will contact you as soon as possible.
To provide you with this information, please send us the form found below this FAQ section, selecting the option “Commercial Assistance” and briefly describe the details of the information you require. We will get in touch with you as soon as possible.
To track your order or inform us of any details or modifications, please submit the form located at the end of this FAQ section. Select the option “Order Tracking and Returns” and provide the order number assigned to your purchase. We will contact you as soon as possible.
If you placed the order as an educational institution, include your customer account and the order number (if you have it), or any details that might help us identify the order (such as its contents, the date you placed it, etc.).
If you are a teacher and need an invoice for your order, please submit the form located at the end of this FAQ section. Select the option “Order Tracking and Returns” and request the invoice by providing the order number assigned to your purchase. We will contact you as soon as possible.
If you are reaching out as a member of an educational institution to request documentation related to your orders, invoices, or the status of your customer account, please submit the form found below this FAQ section, selecting the option “Order Tracking and Returns.” Indicate the specific documentation you need, including your customer account and the order number(s) or delivery note(s) related to your request. We will contact you as soon as possible.
If you have encountered a problem with your order (such as an error in the title, quantity, or a defective book), please notify us by submitting the form located below this FAQ section. Select the option “Order Tracking and Returns” and provide the delivery note number along with a description of the issue.
If you cannot provide the delivery note number, include your customer account number and any relevant details about the order (such as the date you placed it or its contents). We will work to provide you with a solution as soon as possible.
To process a return as a teacher, please submit the form located below this FAQ section, selecting the option “Order Tracking and Returns” and listing the books you wish to return, along with their ISBN, as well as a photo or PDF of the delivery note you received when they were sent to you.
For returns from mainland Spain, the Balearic Islands, Ceuta, or Melilla, the package must be sent to ÍTACA, S.L., at Avenida del Majuelo, 34, (P.I. La Postura) 28343 – Valdemoro (Madrid).
For returns from the Canary Islands, the package must be sent to Calle El Procesador, 7 (P.I. Ajimar-Jinámar), 35220 – Telde (Las Palmas).
IMPORTANT: The package exterior or shipping label must clearly display the phrase "PROFESSOR RETURN."
Once we receive and process your return, we will refund the amount to the card used for the original purchase.
To process a return as an educational institution, please submit the form located below this FAQ section, selecting the option “Order Tracking and Returns.” Provide your customer account number, the number of packages to be returned, the pickup address, a contact person, their phone number, and the preferred pickup time. Within a few days, we will arrange for a courier to collect your return.
If you would like to know more about our methods and materials, you can visit the “Catalog” section of this website, where you will find detailed information about the available materials.
Additionally, if you need personalized guidance, please complete the form located at the end of this FAQ section, selecting the option “Information about our educational methodology,” and we will get in touch with you as soon as possible.
If you are using a Santillana digital product and have a question or suggestion, further down in these FAQs, you will find the "Digital Support” section, which provides information about many of our services.
If you want to know if a copy is in stock, simply send us the form located below this FAQ section. Select the option 'Availability and Purchase of Materials' and provide the full title and ISBN of the book in question. We will get in touch with you to inform you.
Currently, only digital book licenses can be purchased directly from Santillana. Visit our website at www.santillanatiendaonline.es to make your purchase quickly and easily. All other materials can be purchased from your usual retailer.
If you are looking for a material from our publishing labels and cannot find it, please submit the form located below this FAQ section. Select the option “Availability and Purchase of Materials” and indicate which material you are looking for and in which location you want to buy it. We will contact you to inform you where you can purchase it.
If you have detected an issue with the printing or binding of one of our books, please submit the form located below these FAQs, selecting the reason for inquiry “Defective Book.” Describe the issue and attach a photograph if possible. We will also need a photo of the book's barcode to verify other copies of the same edition.
We will contact you and, if applicable, send you a replacement copy at no cost to you.
Digital book licenses are managed by the school and are provided by the teacher of the subject or the tutor.
If the school informs you that you need to purchase it directly from Santillana, you can do so quickly and easily at www.santillanatiendaonline.es.
If your school has provided you with a username and password to access Aula Virtual, your teacher or tutor will guide you on how to activate your account.
Additionally, you can access Santillana resources with the Aula Virtual User Guide, according to each regional publisher:
• Santillana: https://recursos.santillana.es/catalogos/2024/Santillana/Guia_AV4_Familias/
• Voramar (Comunidad Valenciana): https://recursos.santillana.es/catalogos/2024/Voramar/Guia_AV4_Familias/
• Obradoiro (Galicia): https://recursos.santillana.es/catalogos/2024/Obradoiro/Guia_AV4_Familias/
• Zubía (País Vasco): https://recursos.santillana.es/catalogos/2024/Zubia/Guia_AV4_Familias/
• Grup Promotor (Cataluña): https://recursos.santillana.es/catalogos/2024/Grup_Promotor/Guia_AV4_Families/
Please verify the login details you're entering for AV4 and make sure they are correct. It is important that you are using the digital book on no more than four different devices.
Try using a different browser and check your internet connection; if the problem persists, attempt access from another device.
After completing these checks, if the issue is not resolved, we ask that you send us more details through the form located at the end of this FAQ section. Select the inquiry reason “Digital Technical Support,” the product 'Aula Virtual AV4,' and the section “Access.” We will respond as soon as possible.
If you are a bookstore or distributor and are not yet a Santillana customer, you can request your registration through the customer registration form on the website www.clientes.santillana.es.
If you are already a customer, go to www.clientes.santillana.es, click on “Register” to request your username and access key. You will need to fill out a short form, and afterward, you will receive your access key.
The Clients website (www.clientes.santillana.es) is your personal space to fully manage your customer account.
On the platform, you can place orders, manage pending transactions, check product stock, submit claims, and view or download your delivery notes, invoices, or account statements.
To recover your password, go to the Clients website clientes.santillana.es. Select “Distribution Channel” and in the highlighted “Private Area” section, click on “Forgot your password?” to recover it.
Placing an order as a bookstore is very simple through our website www.clientes.santillana.es. You just need to register as a cash customer and follow the instructions provided in that section. We will quickly process your registration, and you will be able to place your orders.
With your customer number, you can track all your orders and their status on our website www.clientes.santillana.es.
If you have received a defective book, you can notify us by submitting the form located below this FAQ section. Select the reason for inquiry “Defective Book” and provide the delivery note number, a description of the issue, and, if possible, a photograph.
We will try to provide a solution as soon as possible.
You can return surplus books from the textbook campaign, following the limitations and deadlines stipulated in your customer contract.
Ship them prepaid and label the packages with your customer number and name to the following addresses:
Send us your CV through the form located at the end of this FAQ section. Select the option “Send us your CV,” and we will forward it to the Human Resources Department so they can consider it in case a vacancy matches your profile.
For the relevant department to review your work, we ask that you submit it through the form located at the end of this FAQ section. Select the option “Submission of originals and projects.”
Please provide a contact method (phone or email) so we can reach out to you if we are interested.
For the relevant department to process your request, we ask that you submit the details of the publication where the image will be inserted, along with an excerpt of the accompanying text, through the form located at the end of this FAQ section. Select the option “Image/Author Rights.”
We will respond as soon as possible.
For the relevant department to review your catalog, we ask that you submit it through the form located at the end of this FAQ section. Select the option “Submission of product/service catalog.”
Please provide a contact method (phone or email) so we can reach out to you if we are interested.
At Santillana, we only publish textbooks and Children's and Young Adult Literature titles. Therefore, we only accept manuscripts belonging to this genre.
For the relevant department to review your work, we ask that you submit it through the form located at the end of this FAQ section. Select the option “Submission of originals and projects.” If it is of interest, we will contact you after evaluating the manuscript.
I have read and understood the privacy policy.
Los datos personales facilitados a través de este formulario de contacto serán tratados por Sanoma Educación, S.L.U. (en adelante Santillana), con domicilio en Ronda de Europa 5, 28760 Tres Cantos (Madrid), con la finalidad de atender su solicitud de contacto. La base jurídica que legitima este tratamiento es el interés legítimo para atender las solicitudes o consultas que nos plantees a través de los diversos medios de contacto existentes. Entendemos que el tratamiento de estos datos resulta también beneficioso para ti en tanto que nos permite poder atenderte adecuadamente y resolver las consultas planteadas. Los datos personales no serán cedidos a terceras personas salvo obligación legal. Los datos serán tratados con esta finalidad durante el tiempo necesario para resolver su solicitud y posteriormente, serán debidamente bloqueados durante el plazo necesario para cumplir con las obligaciones legales derivadas del tratamiento una vez transcurrido dicho plazo, los datos serán eliminados. En cualquier momento podrá ejercer sus derechos de acceso, rectificación, supresión, oposición, limitación y portabilidad a través de correo postal a la Ronda de Europa 5, 28760 Tres Cantos (Madrid), a través del correo electrónico del delegado de protección de datos de Santillana (dpo.spain@sanoma.com). En caso de considerar vulnerado su derecho a la protección de datos, podrá presentar una reclamación ante la Agencia Española de Protección de Datos (www.aepd.es) o ante el delegado de protección de datos de Santillana (dpo.spain@sanoma.com).
Still can't find what you need? Depending on your query, you can give us a call.
Try checking our FAQs section for the information you need before calling. If you still need help, we suggest filling out our contact form, selecting the "Distribution Channel" profile to register your query. This way, you'll receive a personalized response based on your location, which will help us improve our service.
If you are a registered client, sign in with your username and password at clientes.santillana.es
Polígono Industrial La Postura
Avd. del Majuelo 34
28343 Valdemoro (Madrid)
C/ Valencia, 44
46210 Picanya (Valencia)
Polígono El Mayorazgo
Parcela, 14 A, N2, 17B (Frente a Unelco)
38010 Santa Cruz de Tenerife
93 230 36 21
928 70 90 54
91 495 80 13
968 37 99 39